When the time came to use them I called ahead to see if I could order the item because I would be passing through Eau Claire, as I no longer live there. I asked if I could still use them even if the employee didn’t work there anymore, the woman said yes. I called ahead and asked if I was allowed to use all 4 at the same time. From the sounds of it, this employee most likely left on bad terms so no one was happy that I had these certificates in my possession. The issue was small and I wasn’t expecting anything at all so I thought it was very nice of him.įast forward to the time I was ready to use them and the Eau Claire Ashley employees gave ME so much grief about using certificates THEIR employee gave to me. It’s been 2 weeks and they don’t return calls.Ībout a year ago I received gift certificates given to me from an employee to make up for a customer service issue. I called the head office in Brandywine (since this Ashley is a franchise and not a part of the corporate chain) and was told by a representative that they understand, agree and I would hear back within 48 hours to receive compensation. After I had to follow up multiple times, finally I’m told the warehouse manager (Mohamad) has decided I will not receive compensation and I should have checked the item numbers myself and it isn’t his fault the salesman lied. Now that I’m in the position that it would cost me money to return the other items, I thought “compensation” would at least help me get the item I initially wanted. The store manager (TJ) said he agreed with me and I was entitled to “compensation” or money toward adding the item I actually wanted. When I received the items and was missing a crucial item, I immediately brought the issue to management. So, he convinced me that all of the items were in the order for the price that was within my budget. He lied about the names of the items because he realized I was not going to purchase anything if the items were above a certain price. I pointed out the items I wanted, wrote them down, reviewed the order with the salesman. The salesman lied about the items I was paying for. I purchased multiple items from the Columbia store, unfortunately. I NO LONGER WANT THIS FURNITURE INSIDE OF MY HOME. NOW THEY CAN PICK UP ALL THE PIECECS THEY ALREADY DELIVERED AT MY HOME. VERY VERY VERY POOR CUSTOMER SREVICE!! NOW AFTER GIVING THEM SO MANY CHANCES TO DELIVER THE FURNITURE AND THEY FAILED TO DO SO. But the first employee I spoke with advised me my furniture was on the truck and was going to be delivered on March 3, 2020. I then called customer Service and the employee advised my furniture was not on the truck to be delivered. My own daughter left her job on March 3, 2020, to stay at my home waiting on a delivery they claim they had and they never showed up to make the delivery. They lie time and time again about delivering all of the furniture I purchased at Ashley Furniture. They really don't go out of there way to help the customers. These people really have poor customer service. I had a bed frame in my bedroom they delivered two months ago and still no mattress or box spring to lay on. I purchased furniture at Ashley Store in Houston, Tx, since January 2020 and as of March 4, 2020, still haven't received all of my furniture.
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